Frequently Asked Questions

Frequently Ask Questions

Welcome to Contract Canine’s frequently asked questions page. This page contains answers to the most frequently asked questions we receive about our company, services, solutions and more. All frequently asked questions are organized into the following topic’s:

Topic #1: Company FAQ's

Question: Do you keep records of your activities?

Answer: Contract Canine uses electronic field reporting technology specifically designed for use within the mobile data computing environment. When our dog handlers complete a search they document their activities in detail, along with any alerts the canine makes. Once completed you may request a copy for your records at no charge.

Question: What kind of experience do you have?

Answer: The majority of our field staff come from diverse backgrounds and have some form of canine handling experience. Many have had verifiable participation in search and rescue, law enforcement, military or other detection dog programs.

Question: How long have you been in business?

Answer: Contract Canine was originally established as a Michigan Limited Liability Corporation in September 2011. We relocated in August 2015 to Central Florida where we are now operating as a Florida Limited Liability Corporation.

Questions: What credentials does your staff have?

Answer: The majority of our staff consists of seasoned professionals who come from diverse backgrounds such as the US Armed Forces, Law Enforcement, Fire Departments, Emergency Medical Services, Emergency Management and more. All have had successful careers in some form of public safety and maintain professional credentials in their respective fields as required.

Question: Are you insured?

Answer: Contract Canine and its subsidiaries, where applicable maintain a general commercial liability and motor vehicle insurance policies that meet or exceeds state mandated requirements.

Question: Are you bonded?

Answer: Contract Canine does not maintain a standing surety bond for day-to-day operations. Contract Canine, its staff and sub-contractors are considered bond-able. Bonding is only obtained at the request of the client and is handled during the contract negotiation process.

Question: How is your business licensed?

Answer: Contract Canine is licensed as Limited Liability Corporation by the State of Florida. The State of Florida categorizes Contract Canine as a public services provider.  Our company has been established, formed and operates under the laws of the State of Florida.

Topic #2: Pricing, Billing & Payment FAQ's

Question: I can’t pay, do you offer free or discounted services?

Answer: Contract Canine offers a Drug-Sniffing Dog Service Grant to help offset the cost of services for families in need. For more information and to apply please visit the promotions section of our website.

Question: Is payment expected at time of service?

Answer: Yes! Payment in full is expected at the time services are rendered, unless you have been pre-approved for a payment plan.

Question: What forms of payment do you accept?

Answer: We currently accept cash, debit cards and credit cards from MasterCard®, Visa®, American Express® and Discover®. We also accept business checks, bank certified funds such as a cashiers check or money order and 3rd party electronic funds transfers such as PayPal®.

Question: When can I expect to receive my bill?

Answer: When you place your request for service our client service representative will generate your work order. You can elect to receive a copy of your invoice electronically via email and make any payments online. Or, if you wish you can pay in person the day we arrive to fulfill your request for service.

Question: Why don’t you advertise prices?

Answer: With the exception of our Residential Drug Detection Dog Solutions, we custom tailor our service to meet the individual needs of each commercial client. For this reason every situation is treated as unique and different and we quote our fee’s based on those individual needs. This prevents having to pay for something you truly don’t require.

Topic #3: General Service FAQ's

Question: What can I expect once you show up?

Answer: When we arrive we will sit and talk with you one-on-one to better understand your needs. This will also give you an opportunity to address any last-minute concerns. The handler will take you step-by-step through the process until you have a complete understanding. The handler will only allow the dog out of the vehicle after you have authorized us to do so. When we begin performing searching your involvement is essential. We will never conduct a search without you being present. However, we ask that only one person be present during the process.

Question: What’s within the Terms of Service Contract?

Answer: Our Terms of Service Contract is a legal agreement that allows us to enter into a lawful bilateral contract with the intention of creating obligations for us to fulfill your request for service. Purpose, scope of work to be preformed, period of performance, hours of operation, consent to search, non-disclosure and services rates are just some of the topics in our service contract.

Question: What is included in the free consultation?

Answer: Our representative will sit down with you to discuss your situation in full detail. We will review your goals and objectives while going over your options for a resolution. We will perform a preliminary site survey with you, and discuss how we will conduct a search. You will also have the opportunity to ask questions while having all your concerns addressed. Once we have a clear understanding, we will put together a custom package of services to meet your goals and objectives in the most efficient, cost-effective and discreet manner as possible. We will also provide you with a written estimate for our services.

Question: How do I schedule a free on site consultation?

Answer: To schedule a free on site consultation please Contact Us and we will schedule a visit at a time that is convenient for you.

Question: Do you offer free on site consultations?

Answer: Yes! All commercial, industrial, municipal and governmental clients are entitled to a free, confidential on site consultation with no obligations.

Question: Do I get a refund if nothing is found?

Answer: No! There is never a guarantee when it comes to locating the targeted odor. The suspicion of an item is just that and suspicion doesn’t guarantee presence. Our canines will alert on trace amounts of an odor. If a targeted item was present and left an odor behind, our dogs will alert to it thus confirming suspicion and allowing you to take appropriate action.

Question: What is a contract canine?

Answer: A contract canine is a dog and a handler. A dog and a handler makes a team, Neither can function without the other who are available for hire to perform a certain service or task that the team has been trained and certified to perform.

Topic #4: Drug Detection Dog FAQ's

Question: If you find drugs on my property, are you obligated to notify the police?

Answer: No! We are not under any legal obligation to report you to the authorities.

Question: Where can you legally search?

Answer: We can only legally enter upon and search property that we have been given permission to enter upon and search.  To enter upon a premises and search personal or real property we must have written permission from the property owner or the legally recognized agent of the property owner.

Question: How do you secure your dogs while on our property?

Answer: When our dogs are not actively conducting a search they will be secured within a specialized vehicle containment system. Each handler drives a vehicle that is equipped to safely store and transport our Professional Working Canines For Hire™. Our vehicles facilitate a barrier of protection that restricts unauthorized interaction while mitigating liability.

 

Question: Will your dogs damage my property?

Answer: It is possible… General speaking all of our handlers maintain awareness and control of their working dogs in the performance of their duties. Scratches in vehicle paint, walls, flooring, furniture and tears or snags in fabrics have been known to happen from time to time. We take reasonable precautions to minimize damage but can not totally prevent it in all situations.

Question: Are the dogs you use dangerous?

Answer: No! General speaking, all of our Professional Working Canines For Hire™ are socialized and friendly and do not have handler “Protection” skills or receive “Bite Work” training. The only exception is a Patrol Service Canine. Patrol canines do have handler “Protection” skills and receive “Bite Work” training as their intended purpose is the management and apprehension of fleeing felony suspects or management of combative persons.

Question: What kind of dogs do you use?

Answer: We do not exclusively use a specific breed . We chose an individual dog based on a desired behavior, temperament and drive for the line of work it is intended to perform. It just so happens that the most common breeds include, but are not limited to German Shepherds, Dutch Shepherds, Belgian Malinois and Labrador Retrievers.

Question: Are your dogs vaccinated?

Answer: Yes! All our service dogs are up to date with health vaccinations including Rabies and Bordetella. If vaccinations become out dated, the dogs are taken out of service for veterinary checkups and vaccination updating.

 

Question: Who trains your dogs?

Answer: It depends… We use a variety of independent third-party training providers as we do not provide the initial training in-house. Training providers vary depending on the discipline of each individual dog and their handler. For example a drug detection team may use one trainer while a bomb detection team uses another. All trainers are nationally or internationally recognized as credited as subject mater experts within their prospective fields.

Question: Who certifies your dogs?

Answer: It depends… We use a variety of independent third-party testing and certification providers as we do not self certify. Testing and certification providers vary depending on the discipline of each individual dog and their handler. For example a drug detection team may use one agency while a bomb detection team uses another. All agencies are state or nationally recognized as creditable and respected with in the industry.

Question: Why do you perform a presumptive chemical field analysis on drugs you find?

Answer: We perform this test to confirm the authenticity of a substance so we can take the necessary precautions for the safe handling and disposal of that substance. The presumptive chemical field analysis process is mostly requested by clients who wish to establish legal proof in order to terminate an employee/employer relationship to maintain a drug free workplace. We will also provide you with an information sheet on each substance identified so you can make an informed decision on taking the next step.

Question: How do you know what you found is actually a drug?

Answer: Our professionals will perform a presumptive chemical field analysis after visually identifying a substance. We perform this test to confirm the visual identification and verify its authenticity.

Question: What do you do with the drugs that you find?

Answer: Anything we find is considered your property and is left for you to dispose of as you see fit. Drugs are inherently dangerous to life and health, so for this reason we seal all drugs in a chemical deactivation agent. The chemical deactivation agent will render the effects of the drug inert and make it safe for handle and disposal.

Question: Can someone hire you to search my property?

Answer: No! Entering upon and searching your property without your permission is illegal. It is a violation of law and your constitutional rights. This may only be performed by law enforcement officials who have obtained probable cause and present a valid search warrant.

Question: Can I hire you to search someone else’s property?

Answer: No! Entering upon and searching someone else’s property without their permission is illegal. It is a violation of law and their constitutional rights. This may only be performed by law enforcement officials who have obtained probable cause and present a valid search warrant.

Question: Are your records subject to review by the police?

Answer: Any document related to the services we provide to any client may be subject to legal review by law enforcement through the subpoena process. We will always cooperate with law enforcement investigations and will only provide the specified information as outlined in a subpoena.

Question: Are you obligated to report your findings to the police?

Answer: No! We are not law enforcement and are not under any legal obligations to report you to the authorities.

Topic #6: Promotions FAQ's

Question: Do you have a cash rewards referral program?

Answer: Yes! Contract Canine offers a Refer-A-Friend Rewards program. We will reward you with a VISA® Gift Card for taking the time to promote our company and our services. For more information please visit the Refer-A-Friend Rewards page of our website.

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